STUDIO NORD

Privacy Policy

Last updated: 5 June 2026

Studio Nord is owned and operated by PIXPRINT LTD.

PIXPRINT LTD is the data controller for personal data collected through studionord.co.uk.

PIXPRINT LTD
Company number: SC672392
Registered office: Unit 3 Centrepoint, 61A Montrose Avenue, Hillington Park, Glasgow, G52 4LA
VAT number: GB377386840
Email: info@studionord.co.uk
Tel: 0141 732 0434

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have under UK data protection law.

What Personal Data We Collect

We may collect the following information when you use our website, contact us, create an account, or place an order:

  • your name;
  • billing and delivery address;
  • email address;
  • telephone number;
  • order details, including products purchased, prices, delivery method and order notes;
  • payment status and transaction references;
  • account login details if you create an account;
  • messages you send through our contact form or by email;
  • technical information such as IP address, browser type, device type and website usage data;
  • cookie consent preferences.

We do not intentionally collect special category personal data through this website.

How We Use Your Personal Data

We use your personal data to:

  • process and fulfil orders;
  • take payment and confirm payment status;
  • send order confirmations, dispatch updates and customer service messages;
  • deliver products to you;
  • respond to enquiries and support requests;
  • manage customer accounts;
  • handle returns, refunds, damaged items and complaints;
  • prevent fraud and keep the website secure;
  • comply with accounting, tax and legal obligations;
  • improve the website and customer experience;
  • manage cookie consent preferences.

If we add optional analytics or advertising tools in future, we will only use non-essential cookies or similar technologies where consent is required and has been given through our cookie banner.

Lawful Bases For Processing

We rely on the following lawful bases under UK GDPR:

  • Contract: to process orders, take payment, deliver products, provide account features and deal with order-related customer service.
  • Legal obligation: to keep accounting records, tax records and records needed to comply with applicable law.
  • Legitimate interests: to operate and secure our website, respond to general enquiries, prevent fraud, manage business records and improve our services.
  • Consent: for non-essential cookies, analytics or marketing technologies where consent is required.

You can withdraw cookie consent at any time by changing your cookie preferences on the website.

Payments

Payments are processed by third-party payment providers. We do not store full card details on our website.

Payment providers may process personal data such as your name, billing details, payment method, transaction amount and fraud-prevention information. Their processing is subject to their own privacy terms.

Delivery And Fulfilment

We share the information needed to fulfil and deliver your order with delivery and fulfilment providers. This may include your name, delivery address, email address, telephone number, order reference and tracking information.

Orders are printed, fulfilled and supported by PIXPRINT LTD from Glasgow, Scotland.

Customer Accounts

If you create an account, we store the information needed to provide that account, such as your name, email address, billing and delivery addresses, order history and login details.

You can access, update or request deletion of your account information by contacting us.

Contact Forms And Emails

If you contact us through the website or by email, we use the information you provide to respond to your enquiry and keep a record of the conversation.

We may keep customer service records where needed to deal with orders, disputes, returns, complaints or legal obligations.

Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to work, including WooCommerce basket, checkout, login, security and cookie-consent cookies. These are always active because the site cannot function properly without them.

If we use optional cookies, such as analytics or advertising cookies, these will only be used where consent is required and has been given through our cookie banner.

You can manage your cookie choices using the cookie banner or preference centre on the website.

Examples of strictly necessary cookies may include:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_*
  • wordpress_logged_in_*
  • wordpress_sec_*
  • cookieyes-consent

If Google Analytics, Google Ads conversion tracking or similar tools are added in future, these will be listed in the relevant Analytics or Advertisement cookie categories.

Analytics And Advertising

At the time this policy was prepared, Studio Nord does not rely on analytics or advertising cookies unless they are enabled and consented to through the cookie banner.

If we use Google Analytics, Google Ads conversion tracking, remarketing or similar tools in future, they may process information such as pages visited, interactions with the website, order/conversion events, approximate location, device information and cookie identifiers. We will update our cookie information and consent settings as required.

Who We Share Personal Data With

We only share personal data where needed to operate the website, fulfil orders, comply with the law, or protect our business.

This may include:

  • payment processors;
  • delivery and courier services;
  • website hosting and IT providers;
  • WooCommerce/WordPress service providers;
  • cookie consent management providers;
  • professional advisers such as accountants or legal advisers;
  • HMRC, regulators or authorities where required by law.

We do not sell your personal data.

International Transfers

Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses or other legally recognised safeguards.

How Long We Keep Personal Data

We keep personal data only for as long as needed for the purpose it was collected.

Typical retention periods include:

  • order and accounting records: usually up to 6 years for tax and accounting purposes;
  • customer service messages: as long as needed to handle the enquiry and any related order issue;
  • account information: while the account remains active, unless deletion is requested and we no longer need the data;
  • cookie consent records: for the period set by our cookie consent tool;
  • security logs: for a limited period needed to protect the website.

We may keep information for longer where required to resolve disputes, comply with legal obligations or protect our legal rights.

Your Rights

Under UK data protection law, you may have the right to:

  • access the personal data we hold about you;
  • ask us to correct inaccurate personal data;
  • ask us to delete personal data;
  • ask us to restrict processing;
  • object to processing based on legitimate interests;
  • request a copy of your data in a portable format;
  • withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@studionord.co.uk.

We may need to verify your identity before responding to a request.

Marketing

We will only send email marketing where we have a lawful basis to do so. If we send marketing emails, you can unsubscribe at any time using the unsubscribe link or by contacting us.

Service emails about orders, delivery, payment, returns or account matters are not marketing emails.

Security

We use reasonable technical and organisational measures to protect personal data. However, no website or online service can be guaranteed to be completely secure.

Complaints

If you have a concern about how we use your personal data, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

ICO website: https://ico.org.uk/
ICO helpline: 0303 123 1113

Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.