Refund & Returns Policy

Last updated: 5 June 2026

At Studio Nord, we want every customer to be happy with their order. This policy explains how returns, exchanges and refunds work for purchases made through studionord.co.uk.

Studio Nord is owned and operated by PIXPRINT LTD.

PIXPRINT LTD
Company number: SC672392
Registered office: Unit 3 Centrepoint, 61A Montrose Avenue, Hillington Park, Glasgow, G52 4LA
VAT number: GB377386840
Email: info@studionord.co.uk
Tel: 0141 732 0434

Returns And Exchanges

You have 30 days from the date you receive your order to return an eligible item.

To be eligible for a return, the item must be unused, in the same condition that you received it, and suitably packaged for return.

If you would prefer to exchange your item for another option, please contact us first so we can confirm the best way to handle the exchange.

Faulty, Damaged, Incorrect Or Mis-described Items

If your item arrives damaged, faulty, incorrect, incomplete, or not as described, please contact us as soon as possible.

Email info@studionord.co.uk with:

• your order number;
• the email address used at checkout;
• a short description of the issue;
• clear photographs of the item and packaging, where relevant.

Where the issue is confirmed, we will offer a reasonable solution. This may include a replacement, correction, exchange, partial refund or full refund depending on the circumstances.

Under UK consumer law, you may be entitled to a refund if an item is faulty, not as described, or not fit for purpose.

Return Postage

For ordinary returns where the item is not faulty, damaged, incorrect or mis-described, customers are responsible for return postage.

For confirmed faulty, damaged, incorrect or mis-described items, we will either provide return instructions or refund reasonable return postage where appropriate.

Please contact us before returning faulty, damaged or incorrect items so we can advise the correct process.

Refunds

Once your return is received and checked, we will let you know whether the return has been approved.

If approved, refunds are usually processed within 2-3 working days. After we process the refund, your bank or card provider may take additional time to show the refund in your account.

Refunds are normally made back to the original payment method used for the order.

Return Address

Please contact us before sending a return so we can confirm the return details for your order.

Returns should be sent to:

PIXPRINT LTD
Unit 3 Centrepoint
61A Montrose Avenue
Hillington Park
Glasgow
G52 4LA

Packaging Returns

Please package returns carefully to avoid damage in transit.

We recommend using a tracked service for returns, especially for larger or higher-value items. We are not responsible for returned items that are lost or damaged in transit before they reach us.

Items That May Not Be Eligible

We may not be able to accept returns where:

• the item has been used, damaged or altered after delivery;
• the item is returned without suitable packaging;
• the return is requested after the 30-day return period;
• the product was made to a custom or personalised specification and is not faulty, damaged, incorrect or mis-described.

If a product is custom-made or personalised, we will explain any return restrictions clearly on the relevant product page or during the ordering process.

Contact Us

For returns, refunds, exchanges, damaged items or order problems, contact:

Email: info@studionord.co.uk
Tel: 0141 732 0434

Please include your order number whenever possible so we can help quickly.